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	<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
	<HTML>






	<HEAD>
	<TITLE>Middle River Family Practice Office Policies</TITLE>
	<meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
	<meta name="description" content="">
	<meta name="keywords" content="">
	<style type="text/css">
		@import url(default.css);
	</style>
	<script language="javascript" type="text/javascript" src="/scripts/mediaEmbed.js"></script>
	
				
<script type="text/javascript">
//<!--
var ns4 = (document.layers);
var ie  = (document.all);
var ie4 = (ie && !document.getElementById);
var ie5 = (ie && document.getElementById);
var ns6 = (!ie && document.getElementById);

var aryMoused = new Array();
var aryLayerMoused = new Array();
var aryMoImages = new Array();
var imageList = new Array();
var runMouseOvers = true;
var TimerID = null;
var iLimit = 25;
var itmp = 0;

var nbTime = 100;
var nbTimes = 2;
var nbThisLoc = 325;
var aryLayerNames = new Array();
var aryNavBarLayerInfo = new Array();
var aryNavBarLayers = new Array();

var registeredObjects = new Array();
var viz = "hide";

function MOImage() {
	var arg = MOImage.arguments;
	this.ptrImage = BillzNavBarMM_findObj(arg[0]);
	this.imageMO = new Image();
	this.imageMO.src = arg[1];
	this.HTMLname = arg[0];
	this.Moused = false;
	this.OriginalSrc = '';
	return true;
}

function BillzImagePreload() {
	// 0) html image name 1) mo image src 2)image Name for rollover key (rollover may have multiple mos for one html Image) 
	var arg = BillzImagePreload.arguments;
	nbImagePreload(arg[0], arg[1], arg[2]);
}

function nbImagePreload(img_name, mo_img_src, rollover_key_img_name) {
	var imageKey = (rollover_key_img_name.length > 0) ? rollover_key_img_name : img_name;
	imageList[imageList.length] = imageKey;
	if (!(aryMoImages[imageKey])) aryMoImages[imageKey] = new MOImage(img_name, mo_img_src);
}

function BillzMouseover() {
	var arg = null;
	if (runMouseOvers) {		
		arg = BillzMouseover.arguments; //args 0)ImageName 1)OriginalSrc 2)array index (caller imagename)		
		nbMouseover(arg[0], arg[1], arg[2]);
	}
	return true;
}
// args 1) ImageName 2) OriginalSrc 3) array index (caller imagename)
function nbMouseover(img_name, orig_src, img_key) {
	var imageKey = null;
	var o = null;
	if (runMouseOvers) 
	{				
		imageKey = (img_key.length > 0) ? img_key : img_name;
		if (!(aryMoImages[imageKey].ptrImage)) aryMoImages[imageKey].ptrImage = BillzNavBarMM_findObj(img_name);		
		if (aryMoImages[imageKey] && (o = aryMoImages[imageKey].ptrImage)) {
			aryMoImages[imageKey].OriginalSrc = orig_src;
			aryMoImages[imageKey].Moused = true;
			o.src = aryMoImages[imageKey].imageMO.src;
		}
	}
	return true;
}

var NavBarTempOnload = null;
if (window.onload && window.onload != null) NavBarTempOnload = window.onload;

function FullyLoaded() {
	if (NavBarTempOnload != null) NavBarTempOnload();
	runMouseOvers = true;
	return true;
}

function BillzMouseOutTimer() {
	return nbMouseOutTimer();
}

function nbMouseOutTimer() {
	if (TimerID) clearTimeout(TimerID);
	TimerID = setTimeout("nbLayerRestore()",5000);
	return true;
}

function RestoreAll() {
	nbMouseoverRestore();
	nbLayerRestore();
	return true;
}

function BillzMouseoverRestore() {
	return nbMouseoverRestore();
}

function nbMouseoverRestore() {
	var i = 0;
	var o = null;
	if (runMouseOvers) {
		for (i = 0; i < imageList.length; i++) {
			if (aryMoImages[imageList[i]].Moused && (o = aryMoImages[imageList[i]].ptrImage)) {
				o.src = aryMoImages[imageList[i]].OriginalSrc;
				aryMoImages[imageList[i]].Moused = false;
			}
		}
	}
	return true;
}

function BillzLayerRestore() {
	return nbLayerRestore();
}

function nbLayerRestore() {
	var i = 0;
	for (i = 0; i < aryLayerNames.length; i++) {
		if (!aryNavBarLayerInfo[aryLayerNames[i]].isDefault) BillzNavBarRestoreLayers(aryLayerNames[i]);	
	}
	return true;
}

function BillzArrayPushUnique(aryArray, varNewElement) { //only pushes if unique value
	var pushIt = true;
	var i = 0;
	for (i = 0; i < aryArray.length && pushIt; i++) {
		pushIt = (varNewElement != aryArray[i]);
	}
	if (pushIt) BillzArrayPush(aryArray, varNewElement);
	return pushIt;
}

function BillzArrayPush(aryArray, varNewElement) { //Implement Array Push 'cause IE cant handle it
	aryArray[aryArray.length] = varNewElement;
	return true;
}
function BillzArrayPop(aryArray) { //Implement Array Pop 'cause IE cant handle it before 5.5
	var varItemToPop = null;
	if (aryArray[aryArray.length - 1]) {
		varItemToPop = aryArray[aryArray.length - 1];
		aryArray[aryArray.length] = null;
	}
	return varItemToPop;
}

function getDivRef(id) {
	var divref;
	if(ns4) divref = document.layers[id];
	else if(ie4) divref = document.all[id];
	else if(ie5 || ns6) divref = document.getElementById(id);	
	return divref;
}

//v3.0 name changed to avoid clash with possible other JS in content, this function complements of MM Dreamweaver
function NavBarSwapRollover(swapimage,defaultimage,imageID) {
	if(imageID.length > 0 && document.getElementById(imageID))
	{
		if(swapimage.length > 0) 
			document.getElementById(imageID).src = "images/default/" + swapimage;
		else
			document.getElementById(imageID).src = "images/default/" + defaultimage;		
	}
}
function BillzNavBarMM_findObj(n, d) {
	var p,i,x;
	if (ns6) x = document.getElementById(n);
	else {		
		if (registeredObjects[n]) return registeredObjects[n];
		if (!(d)) d = document;
		try {
			p = n.indexOf("?");
		}
		catch(e) {
			p = 0;
		}
		if (p > 0 && parent.frames.length) {
			d = parent.frames[n.substring(p+1)].document;
			n = n.substring(0,p);
		}
		if (!(x = d[n]) && d.all) x = d.all[n];	
		for (i = 0; !x && i < d.forms.length; i++) {
			x = d.forms[i][n];
		}
		for (i=0; !x && d.layers && i < d.layers.length; i++) {
			if (d.layers[i].id.indexOf("external_") == -1) x = BillzNavBarMM_findObj(n, d.layers[i].document);	
		}
		registeredObjects[n] = x;
	}				
	return x;
}

function BillzArrayContains() {
	var arg = BillzArrayContains.arguments;
	var foundit = false;
	var i = 0;
	for (i = 0; i < arg[0].length && !foundit; i++) {
		foundit = (arg[1] == arg[0][i]);
	}
	return foundit;
}

function NavBarRegisterLayer() {
	var arg = NavBarRegisterLayer.arguments;
	var n = arg[0];
	var d = arg[1];
	var mo = false;
	var o = null;
	if (arg[2] && arg[2] == 'MOutLayer') mo = true;
	else mo = false;
	
	if (!(BillzArrayContains(aryLayerNames, n))) {
		if (o = BillzNavBarMM_findObj(n)) {
			aryNavBarLayers[n] = o;
			BillzArrayPushUnique(aryLayerNames, n);
			aryNavBarLayerInfo[n] = new NavBarLayer(n, d, mo);
		}
	}
	return true;
}

function BillzNavBarMM_showHideLayers() {
	//v3.0 name changed, this function complements of MM Dreamweaver with customizations by Bill Heller
	var i = 0;
	var x = "";
	var obj = null;
	var v = null;
	var p = null;
	var args = BillzNavBarMM_showHideLayers.arguments;
	
	if (args[args.length - 1] != "menu") nbMouseOutTimer();
	for (i = 0; i < (args.length - 2); i += 3) {
		if (!aryNavBarLayers[args[i]]) {
			x = (args[i + 2] == 'show') ? 'hide' : 'show';
			NavBarRegisterLayer(args[i], x);
		}
		if ((obj = aryNavBarLayers[args[i]]) != null) {
			v = args[i + 2];
			aryNavBarLayerInfo[args[i]].isDefault = false;
			if (args[args.length - 1] == "restore") v = (v == 'show') ? 'hide' : 'show';
			
			if (obj.style) obj.style.visibility = (v == 'show') ? 'visible' : ((v == 'hide') ? 'hidden' : v);
			else obj.visibility = v;
		}
	}
	return true;
}

function BillzNavBarRestoreLayers() {
	var i = 0;
	var x = "";
	var obj = null;
	var v = null;
	var p = null;
	var args = BillzNavBarRestoreLayers.arguments;
	for (i = 0; i < (args.length); i++) {
		if (obj = aryNavBarLayers[args[i]]) {
			v = aryNavBarLayerInfo[args[i]].defaultVisibility;
			if (obj.style) {
				obj = obj.style;
				v = (v == 'show' ) ? 'visible' : ((v == 'hide') ? 'hidden' : v);
			}
			obj.visibility = v;
			if (!aryNavBarLayerInfo[args[i]].MOutLayer) aryNavBarLayerInfo[args[i]].isDefault = true;			
		}
	}
	return true;
}

function NavBarLayer() {
	var arg = NavBarLayer.arguments;
	this.defaultVisibility = arg[1];
	this.isDefault = true;
	this.MOutLayer = arg[2];
	return true;
}

function BillzNavMove() {
	return nbNavMove();
}

function nbNavMove() {
	var thisl = null;
	var otherl = null;
	if (thisl = BillzNavBarMM_findObj("nbScrollLayer")) {
		if (thisl.style) {
			thisl = thisl.style;
			viz = "hidden";
		} 
		thisl.top = nbThisLoc -= 3;
		if (nbThisLoc < -750) {
			nbThisLoc = 325;
			nbTimes--;
		}
	}
	if (nbTimes <= 0) {
		otherl = BillzNavBarMM_findObj("BillzLayer");
		otherl.visibility = viz;
	} else {
		setTimeout("nbNavMove()", nbTime);
	}	
	return true;
}

function NavBar_openadmin() {
	window.open('admin/','SiteAdmin','height=screen.availheight,width=screen.availwidth,scrollbars=1,toolbar=0,directories=0,status=0,menubar=0,resizable=1');
	return true;
}

window.onload = FullyLoaded;
//-->
</script>
					
<script type="text/javascript">
//<!--
				
nbImagePreload('Nav_Bullet_1_1','images/default/bullet_on.gif', '');
nbImagePreload('Nav_Bullet_1_2','images/default/bullet_on.gif', '');
nbImagePreload('Nav_Bullet_1_3','images/default/bullet_on.gif', '');
nbImagePreload('Nav_Bullet_1_4','images/default/bullet_on.gif', '');
nbImagePreload('Nav_Bullet_1_5','images/default/bullet_on.gif', '');
nbImagePreload('Nav_Bullet_1_6','images/default/bullet_on.gif', '');
nbImagePreload('Nav_Bullet_1_7','images/default/bullet_on.gif', '');
nbImagePreload('Nav_Bullet_1_8','images/default/bullet_on.gif', '');

//-->
</script>
<script type="text/javascript">
//<!--
function NavBar_setCookie(cookievalue,navVersion,linkID) 
{	
	var cookiename = "SLIDINGTABLE_NAVBAR" + navVersion;
	var cookieVersionname = "SLIDINGTBL_NAVBAR_VERSION";
	var cookieClear = "SLIDINGTBL_NAVBAR_CLEARCOOKIES";	
	document.cookie = cookieClear.toUpperCase() + "=false";
	if(cookievalue.length > 0)
		document.cookie = cookiename.toUpperCase() + "=" + escape(cookievalue);
	if(navVersion.length > 0)	
		document.cookie = cookieVersionname.toUpperCase() + "=" + navVersion;	
	if(linkID.length > 0)
		NavBar_setPLinkIDCookie(linkID,navVersion);		
}
function NavBar_setoLevelIDCookie(cookievalue,linkID,navVersion) 
{
	var name = "SLIDINGTBL_NAVBAR_OLEVELID";		
	if(cookievalue.length > 0)
		document.cookie = name.toUpperCase() + "=" + escape(cookievalue);	
	if(linkID.length > 0)
		NavBar_setPLinkIDCookie(linkID,navVersion);	
	if(navVersion.length > 0)	
		document.cookie = "SLIDINGTBL_NAVBAR_VERSION=" + navVersion;		
}
function NavBar_setPLinkIDCookie(linkID,navVersion)
{	
	document.cookie = "SLIDINGTBL_NAVBAR_PLINKID=" + linkID;	
	if(navVersion.length > 0)	
		document.cookie = "SLIDINGTBL_NAVBAR_VERSION=" + navVersion;
}
function NavBar_deleteCookie() 
{
	// first we'll split this cookie up into name/value pairs
	// note: document.cookie only returns name=value, not the other components
	var check_name = "SLIDINGTABLE_NAVBAR";	
	var a_all_cookies = document.cookie.split( ';' );
	var a_temp_cookie = '';
	var cookie_name = '';
	var cookie_value = '';
	var b_cookie_found = false; // set boolean t/f default f	

	document.cookie = "SLIDINGTBL_NAVBAR_VERSION=0";	
	document.cookie = "SLIDINGTBL_NAVBAR_OLEVELID=";	
	for (i = 0; i < a_all_cookies.length; i++)
	{		
		a_temp_cookie = a_all_cookies[i].split( '=' );			
		cookie_name = a_temp_cookie[0].replace(/^\s+|\s+$/g, '');
		
		//expire all cookies for every slidingTable_navbar intances.			
		if (cookie_name.toUpperCase().indexOf(check_name) == 0)		
			document.cookie = cookie_name.toUpperCase() + "=";			 	
	}	
}
		
//-->
</script>
			
<script language="javascript" type="text/javascript">
	// Add the resize function to the page load event
	function smt_fontsizeAddEvent(obj, evType, fn){
		if (obj.addEventListener){
			obj.addEventListener(evType, fn, false);
			return true;
		} else if (obj.attachEvent){
			var r = obj.attachEvent("on"+evType, fn);
			return r;
		} else {
			return false;
		}
	}
	// Triggers a resize on page load 
	smt_fontsizeAddEvent(window, 'load', smt_fontsizeInit);
	// Enables/disables buttons
	function smt_fontsizeBtnStatus(btnId,status){
		btnId = "smt_fontsize_" + btnId;
		
			if(document.getElementById(btnId)){
				document.getElementById(btnId).src='images/smt_fontsize/' + status;
			}
		
	}
	// Initialize the page
	function smt_fontsizeInit(){
		// Compute the font sizes for all tags whose style.fontSize is undefined.
		for(var i=0; element = document.getElementsByTagName("*")[i]; i++){
			element.style.fontSize = smt_fontsizeGetCurrentFontSize(element);
		}
		 // Set the font to the last saved value (in the cookie.)
			if(smt_fontsizeGetCookie() != ""){
				smt_fontsizeIncrement(smt_fontsizeGetCookie(),true);
			} else { // Cookie doesn't exist. Create it and set the font size.
				smt_fontsizeIncrement('0',true);
				smt_fontsizeSetCookie('0');
			}
		
		
			if(smt_fontsizeGetCookie() == 8){
				smt_fontsizeBtnStatus('increase','increase_.gif');
			}
			if(smt_fontsizeGetCookie() == -2){
				smt_fontsizeBtnStatus('decrease','decrease_.gif');
			}
		
	}
	// function to set the value of the cookie.
	function smt_fontsizeSetCookie(value) { 
		var name = "smt_fontsize_relative";
		
		var curCookie = name + "=" + escape(value);
		
		document.cookie = curCookie;
	}
	// function to get the cookie value.
	function smt_fontsizeGetCookie(){
		var name = "smt_fontsize_relative";
		if (document.cookie.indexOf(name) != -1) {
			cs=document.cookie.indexOf(name+"=");
			if(cs!=-1){
				cs=cs + name.length+1;
				ce=document.cookie.indexOf(";",cs);
				if(ce==-1) ce=document.cookie.length
				return parseInt(unescape(document.cookie.substring(cs,ce)));
			} else {
				return "";
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		} else {
			return "";
		} 
	}
	// A function to compute the current font size as rendered by the browser.
	function smt_fontsizeGetCurrentFontSize(elem){
		var ieFontScale	=	new Array ("10","11","12","14","18","24","30","36","48","60","72");
		if ( elem == null )
			return null;
		
		// if the style isn't defined inline, then ask the browser to compute the current size	
		if ( elem.style.fontSize == "")
		{
			var browserName=navigator.appName; 
			var browserVer=parseInt(navigator.appVersion); 
			if (browserName=="Microsoft Internet Explorer" && browserVer>=4) 
				//font element was deprecated in HTML 4.01
				//IE does not handle the increments well without this
				if(elem.tagName == "FONT"){
					var ieFontIndex = elem.getAttribute("size");
					if(ieFontIndex == "" || ieFontIndex < 0){
						return '12';
					} else {
						return ieFontScale[ieFontIndex];
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				} else {
					return elem.currentStyle.fontSize;
				}
			else
				if(navigator.vendor.indexOf('Apple') != 0){
					return document.defaultView.getComputedStyle(elem, '').getPropertyValue("font-size");
				} else {
					return '12';
				}
		}
		// else return the current fontsize.
		else
		{
			return elem.style.fontSize;
		} 
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				<h1>Middle River Family Practice Office Policies</h1>
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	<h4><a name="phone" title="phone"></a>Phone Calls</h4>
<p>Every phone call is important to us and we will attempt to answer your calls and return your phone messages as promptly as possible. We appreciate your patience should you have to wait on hold. Our phone lines are busiest in the early morning hours, especially on Monday mornings. If you do not need to contact the office immediately, we recommend calling the office at a later time during the day.</p>
<p>Phone messages will be returned on the same business day as soon as the physician is available. Please leave a phone number where you know we will be able to reach you.</p>
<p>If you call for an urgent matter, we will make every effort to respond immediately. All messages are reviewed by the physician; however, your call may be returned by a medical assistant or staff member.</p>
<p>Please be aware that our providers will not leave their scheduled patients to return routine phone calls; these are generally answered after patient care sessions are finished.</p>
<h4><a name="appointments" title="appointments"></a>Appointments</h4>
<ul>
<li>Appointments can be made by calling the office 9 a.m. - 8 p.m., Monday through Friday, and 9 a.m. - noon on Saturday.</li>
<li>When scheduling an appointment, please advise the receptionist of the exact reason for the visit and if you have seen the doctor previously.</li>
<li>If you are seeing the doctor for a pre-operation physical exam, please have your paperwork (indicating tests needed) with you from the requesting physician.</li>
<li>Physical exams are booked 1&ndash;2 weeks in advance.</li>
<li>If you need to cancel your appointment, please call to advise us at least 24 hours in advance.</li>
<li>Please arrive 10&ndash;15 minutes before your scheduled appointment so that we can review, update or complete your demographic information. Please notify us immediately of any changes in your name, address, phone number or insurance.</li>
<li>Bring your current insurance card with you for each appointment. If your insurance coverage is through a family member, please have that person&rsquo;s information as well. If we do not have your current information, you will be responsible for payment. New patients will also be asked for a photo ID (driver&rsquo;s license).</li>
<li>Familiarize yourself with your insurance guidelines regarding copays, deductibles, payment of annual physicals, referrals to specialists and ER visits.</li>
<li>Copays are expected at time of service.</li>
<li>Please bring your medicine bottle(s) or a complete list of your medications with you to each appointment.</li>
<li>Please be on time for your appointments. If you arrive more than 15 minutes late for your scheduled appointment, you may be asked to reschedule your appointment or given the option to wait until scheduled patients have been seen. </li>
<li>If calling for an urgent or same-day appointment, you may not be able to see your regular provider. We will let you know the name of the provider you will be seeing when you make your appointment.</li>
</ul>
<h4><a name="prescriptions" title="prescriptions"></a>Prescription Refills</h4>
<ul>
<li>When calling for a routine prescription refill, please allow 24 hours for your prescription to be authorized. Routine prescriptions are those that have been prescribed to you and are taken every day. </li>
<li>If you need a medicine urgently, we will make every effort to respond to you that same business day.</li>
<li>If you are interested in a new medication, please schedule an appointment to speak with your doctor. <br />Please remind your doctor of any medication allergies.</li>
</ul>
<h4><a name="referrals" title="referrals"></a>Referrals</h4>
<ul>
<li>When your provider suggests a specialist evaluation or diagnostic testing that requires a referral, we will make every effort to provide this for you as soon as possible. Some referrals require insurance pre-authorization and cannot be processed immediately. Insurance guidelines prohibit us from backdating referrals. We require three business days for the processing of routine referrals. </li>
<li>When requesting a referral, please include the following information: the name of the doctor or test requested, the date of the appointment or test for which you need the referral (if already scheduled), your insurance information, and if you prefer to have mailed to you or you will pick-up.</li>
</ul>
<h4><a name="lab" title="lab"></a>Laboratory</h4>
<p>If your doctor requests laboratory tests, you will be referred to a lab which partipates with your health insurance plan. Since we do not draw routine bloodwork, our staff will help you locate a participating lab site that is convenient for you. We will draw blood for laboratory studies your doctor believes are urgent.</p>
<p class="backto"><a href="body.cfm?id=17">Back to Middle River Family Practice</a></p>
 

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